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Returns & Exchanges
At Hairstory, we want you to love your hair journey; if you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Products
Securely place your items in the original packaging or a sturdy box to ensure they arrive back to us safely.
3
Label and Ship
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing